Excellent customer service, kept me updated on everything, no surprise charges.

Love the personal service of Phil Reynolds

Did what they said in the time frame they gave.

The service advisors are friendly, helpful, and always watching out for my budget. -Absolutely no upselling, unexpected costs, and good advice on questions I have. I like and trust them, and also see the service techs work hard. Also want to say thank you to the Parts guy who researched the spare tire question for me, he put in a lot of effort in answering my questions.

Consistent, on-time service and friendly customer service

Buffed the front of my car out free of charge to get the paint off.

The sales process was really easy. I enjoyed working with the staff.

We were able to bring the car right away and they kept us informed of the progress. Courteous staff and easy process. Did not wash or vacuum vehicle.

Phil reviewed my previous service and found I had setup some duplicate services, so he helped clean that up. Made sure I got a ride home, then a ride back. Even got my Atlas washed!

Service staff were great, however the maintenance cost should have been covered by warranty.

Overall a very quick, easy, and pleasant experience. My only issue is that I asked for a ‘state of health’ report on the high voltage battery. I was told this isn’t possible but given that health reports are done on pre-owned vehicles and vehicles with potential issues with their battery packs, I didn’t feel this was entirely accurate. I am considering buying out the lease on my car and wanted a realistic report on its health or degradation percentage.

The staff is always so polite and helpful.

Efficient, friendly, well informed service.

I needed to get sun shade for the idBuzz we just bought.

Taylor was awesome and went the extra mile. Great service.

I love that I don’t feel pressured to do anything. Plus great customer service and of course the excellent work performed by your mechanics. Thank you!

I’m a long time VW owner and the Armstrong service department is my go to for great service done right.

The service at Armstrong VW is always top notch, worth all 5 stars. Everyone is very personable, caring, kind and simple. All services are described so you can understand the work and if extra work is needed. Everything is explained before hand. Phil is always very busy on Saturday but he has the entire department under control. Lance always is great at communicating and setting up an appointment along while explaining what might need to happen. They always take care of the customers. Derek did a great job on detailing of my Tiguan, while not missing any spots. I will always return to Armstrong.

I had to come back b/c the tire sensor went off after they rotated them. The sensor came on when I was about 2 miles from the dealership. The technician didn't check all of the sensors.

No issues. Car was ready at specified time. Service rep (Phil) friendly and engaging.

The people that work in the garage when you first pull up are warm and welcoming. They are all so nice! And my car was super dirty with a swear word my kids wrote on the back, so they washed my car for me. That was such a nice surprise. I love working in the waiting room, and the overall vibe is top notch!

Excellent service and communication. Easy to work with!

I avoided going to a "Dealership" for a check engine light due to costs just to see what I already know. They checked it, fixed it all under warranty. Great service.

Low pressure, patient with question and changes, good knowledge of the car, and good follow up. Thank you LAYNE Thrasher!

Taylor is great. She always takes care of me when I have stuff done to my car.

Consistency in customer care.

My service advisor is great - The car washing has stopped though - RR -

Prompt, great service. I was in and out in less time than I had anticipated and everyone was friendly and helpful.

Lou was great and made the whole process smooth and lots of fun!

Scheduled maintenance was started early and finished early

Peter our sales representative was great…then we went to the finance person and he tried to get me to by the extra service plan making it sound like the atlas we just purchased was going to be a money pit good thing we know better. Maybe teach them to be a bit more careful of what they say to the customer. Not a great comfort talking to him glad I have purchased many other cars at Armstrong and know the quality of a VW

The service Chris provided was excellent before I even drove out to the dealership. I had appointments in the morning that finished up early, so I called to see if I could bump up my time, which he was able to do. It took just under 2 hours to get my car serviced and I was back on the road home.

Phil was great and really helpful! I had a wonderful experience.

Phil was great and extremely helpful. Always happy when he's around to make sure we're taken care of.

My service advisor Phil made the process really simple and easy! The whole experience was great!

You went above and beyond to get me my car back quickly and you are always so friendly! One thing - after the update, some settings were flipped we were unaware of and it would have been nice to have been told that ahead of time. It wasn't until after trying to charge the car at the 2nd charging station with no luck that we realized that setting had been turned off.

Very pleased that persistent rattle problem was diagnosed and fixed!

Everyone was awesome at Armstrong!

We love our I’d Buzz, plus Sam Jaramillo and David Swanson gave us amazing service.

I keep returning to Armstrong because they are consistently great.

Armstrong VW has always provided me with great customer service. That is the reason I continue to look to Armstrong VW to service my Tiguan. On this service call Phil Reynolds went out of his way to ensure that all my questions were answered and that the work was completed as requested.

Had a great experience at Armstrong VW. Phil was great as always.

Phil is fantastic - extremely knowledgable, friendly and professional.

Easy to schedule. Work was done in a timely manner. I was informed of additional work recommended.

Recall work seems to have been fine. Service writers were pleasant and efficient. BUT S/W issue not resolved and, maybe worsened. Tech’s note on work doc sez call “800” # tell them a code and they’ll help. After hour on phone, no one recognizes code and no fix.

Excellent communication from the whole team.

I felt the service representative, Phil, did an excellent job in helping me determine what was needed and not needed for my vehicle. He assisted me in making a warranty claim where at another dealership I received the run around and could not get my vehicle repaired. I believe I was treated fairly and as a valued customer. What a change and I am glad I found Phil at Gladstone. Thanks Phil!

My wife was quoted $199 at drop off, but when I picked up the car the bill was over $450. Nobody called to get authorization for the additional charges. I didn't know until after I got home and told my wife how much it cost that she had been quoted a much lower price. I don't know what happened but I am not satisfied with it.

Prompt attention when I pulled my 2024 Tiguan into the service bay for its 10K Service. The estimated time was reasonable, so I was pleasantly surprised when I received a text that the car was done; earlier than estimated!

I appreciated the coupon for the discount. The service person was very nice and they also washed my car.

Service was done on time and being able to pay at the service desk helps with the check out process.

Need loaner cars. Need to have the online recommendations for service not show a $5 charge when no work was requested unless it is mandatory.

I dropped my leased car off for water leaking issues. No loaner available, no other options to get me through with out my care for 1 week. My care has a bad odor due to the water leaking and the trunk being wet after it was returned to me

Always happy with service!

The courteous manner of employees and service provided. Especially by Phil.

Working with Lou was easily one of the best car purchasing experiences I’ve had. No pressure whatsoever, was genuinely enthusiastic about being able to talk about the Golf R and showing me the features, etc. it’s hard to write out every single thing that made it a great experience, but it was such a breath of fresh air after visiting a couple other dealerships and dealing with high pressure “what’s it going to take to get to to drive away with this car” type interactions.

Chris Knowlton is a fantastic service advisor

Really helpful folks, responsive to our needs. We do want to work more with folks on the charging speed on our ID.4 at pubic charging stations, but that's VW, not Armstrong.

Great service and done very quickly

Great service advisor Phil Reynolds

Service is fast and friendly

Smooth and easy transaction. Sam was vey knowledgeable, patient, and he made it a very seamless process.

Service was timely, well handled, and exactly as they told me it would be.

I appreciated that the sales person and his manager were willing to provide the itemized price for the car before I arrived, so we could agree on a price before I got there, plus or minus a small variance for government fees based on my location of residence. I also appreciated the salesperson was very easy to work with and helped make the sale a no-stress experience.

Great work by Peter Tolomei!

I have had terrible experiences in the past buying new cars at both Volkswagen and other dealers. I was apprehensive about another bad car buying experience and was pleasantly surprised by the opposite occurrence with this experience! It was not only not a bad experience, due to my sales associate it was a dream!

I always get great service at Armstrong and really like my service consultant, Chris Nolton. He is a good communicator, and is very nice! A plus Chris!!

Did not get same day update even though I brought in the car at 7:45am, disappointed - I had to text twice for update. You’d think service from VW company would be better

Very helpful from the get go. Phil got my vehicle checked in and was offered an Uber if I wanted, I don't have an app for that though, but I didn't need one, they do all the setting up! I went and had lunch while Blue Bayou (my tiguan) got serviced. Very easy going service visit.

The diagnosis was prompt and agreed with my husband's (long time BMW automotive technician) assessment. The service writer was always courteous and friendly, and I was provided with a loaner car at no cost to me. It was a very good experience.

Originally tried to make appointment online, but the program would not advance to the "next" function after choosing "type of service" needed. Use Safari as browser. No problem making phone appt.

Our salesman was a wonderful young man named Zach. Immensely knowledgeable about volkswagon overall, no pressure just friendly and informative. We did buy an Atlas and Zach helped us with the transportation process to Alaska.

I felt that the sales staff was very kind and listened to my needs at the time. I had totaled my previous vehicle and had a tough time deciding what direction I wanted to go with my new vehicle. The staff was insightful and never pushy throughout. Lori was great.

I arrived early to my appointment and they got me right in early and was done at time they said for return for pick up. Car came back clean inside and out.

Everything was done right the first time

Phil is an all-star. His attention to detail is outstanding. He is a true professional

I e had nothing but good experiences with Armstrong Volkswagen. Friendly, communicative, and knowledgeable people in all departments.

Answered the phone - easy scheduling- good clear communication

Well I mistakenly thought my tire rotation was complementary when I booked the appointment (that is what I thought I read online and the only reason I checked the box)but I was charged $24.95. Had I know I would have declined the service. It was too late to decline once I came to get my car. But Phil did a good job checking me and keeping me informed of when my car was ready. Much appreciated.

You were welcoming, answered lingering questions I had before the service, and made yourself available. The time it took to complete the service exceeded the approximation given initially, but the service was courteous.

I always enjoy working with Phil. I appreciate his communication throughout the service appointment and his genuine kindness. I know when I work with him that my car is in good hands.

Convenient location, friendly service, easily able to get my vehicle in (didn't have to wait several weeks for an appointment) comfortable waiting room with free snacks and coffee.

Easy check-in, completed the work effectively and on-time.

Great service provided by Phil and the team. Top-level customer experience!

My salesperson Lou was amazing. He delivered my new Tiguan right to my workplace, and was pleasant to work with.

I love the family feel at Gladstone VW. They all knew me as soon as I pulled into the service department. The energy of the customer service was very positive and accommodating. I truly appreciate every interaction every single time I need service done on my VW. Thank you!

Took care of my recall in time and in less time than allotted

I love my local VW service center! While you wait, they have a free coffee bar and snacks. The service advisors make you feel like family and always go above and beyond. Thank you VW for always making my experience wonderful!

I love this dealership. have always treated me like family!

No games or changing the price after I arrived for a test drive.

The problem couldn’t be replicated. It still persists.

The experience was relatively quick and easy.

Denis listened to what I needed & wanted from there he found me the perfect VW.

Process was easy and my sale associate ,Peter, was amazing, he promptly got me the best deal while satisfying his job requirements, I highly recommend Armstrong Volkswagen for your VW related issues.

At this particular VW service location booking an appointment was easy and it didn't take long to get in for an appointment. The part came in quickly and then the installation appointment was readily booked. Both visits to the service department were pleasant and relatively quick. Thank you!

I love working with Phil. He’s kind, helpful, and highly communicative.

Because I went for scheduled oil change and waited excessice 2.5 hours. Taylor made service delay right by cancel charge.

The team here did a great job on my annual VW checkup. Fast and friendly service every time!

My most recent experience getting front brakes was excellent. Last Spring I brought my car in for service and it was right before my warranty ran out. I wish that someone had told me that when looking at recommendations, because a month or so later it needed many repairs and my warranty had just expired. Now I’m stuck with a 5 year old Tiguan that has cost me close to 2k since July just to keep running.

20k service, quick and thorough.

Very satisfying 😃

5 stars. Friendly and professional. Excellent.

Service Advisor and Manager were fantastic! In and out in a timely manner!

Great customer service. Wonderful staff. I really appreciate the complimentary ride to/from my home.

Excellent service and so fast! Staff is super friendly and accommodating.

Chris Lindstrom helped me so much! I had a great experience! Will recommend them

Repairs done within time promised. Friendly staff.

Denis was very helpful and made buying my car a breeze.

Phil Reynolds was amazing and the customer service at Armstrong was hands down the best. I went to this location because they had availability when I needed it. I will definitely return to this location for my future needs. There was no pressure to get service that was not needed like other places and I felt they were very trustworthy.

Phil Reynolds always does a great job of keeping me informed throughout the service process.

Chris was great. He restated my issues and communicated on progress throughout the repairs. I always knew what was happening. Everything was repaired to my satisfaction. It was a great experience!

Phil in service was absolutely incredible, and is the reason I use Armstrong for my service needs.

Everything went fine.

When my daughter started her car the wiper fluid said it needed to be filled. Also there was no car wash. Both of which should of been done!!

everything about your service department is amazing!!!!! I would say KEEP the wonderful service technicians you have (Phil is the absolute BEST).... I thank you so much for your attention to detail and understanding of the customer experience :)

The service department was prompt, helpful, friendly and efficient.

I recently set up an appointment to check out my 2018 Passat, top to bottom, due to a road trip coming up where I was going to be driving alone in some remote areas without service. Chris Knowlton - SC/Armstrong VW in Portland, Oregon were on top of it. I also took this opportunity to try out their detailing services. I am confident that my VW Passat is ready for the road trip and it looks brand new.

Over the years the Armstrong service department has taken care of a number VW cars I've owned. The workmanship is consistently good, the vehicle is ready when promised and the customer service staff is knowledgeable and helpful.

Excellent care for me and my car!

Always a professional and pleasant experience at Armstrong.

our salesperson was very knowable about the car and worked with us very well

Poor communication, all the work was not completed

Everything right! nothing to improve!

10/10. The staff were wonderful.

Tayler's customer service was stellar. Her high level of communication was excellent and very much appreciated.

Everything went fantastic. They did exactly what they needed to do. The only thing was I wanted a tire rotation and they said the ID fours didn’t require tire rotation, but the wheels are exactly the same on both sides. He probably assumed it was a pro which has bigger wheels in the back but the model the same same no big deal at all. I’ll go get my tires rotated at the tire shop. I’ll go back to Armstrong. Next time. My advisor was great.

Easy in, easy out, good printed report

the service is top notch

The service was disappointing, not all aspects of the check did not appear to happen. The tires not appear to be rotated. The vehicle was not cleaned, there are issues that have arisen since the service that will require the vehicle to come back. Overall the service was disappointing compared to service received in the past.

Problem I came in with was not fixed. Was told everything on car checked out. Then a week later I get an email that the front belly pan is missing on the car. That had to occur when I was in an accident more than 2 years ago, a $10k repair with same dealership - they must have neglected to put that part on and now I am on the hook for it. Requested new wiper blades, didn't get them. Not a good experience. Looking for another mechanic to fix my car.

Friendly, helpful and great communication!

I always have a fantastic, fast and highly professional experience with the service department at Armstrong Volkswagen! I highly recommend!

They had the exact car that I wanted. The sale went pretty quickly.

Frankly it took about 20 minutes to get anybody to pay attention when I arrived. But once I met the salesman it all went smoothly and quickly and much to my surprise I drove away in a new car a couple hours later. Excellent service once it got started.

The people I worked with Zac and Brandon, and also John in financing, were very attentive to what I was looking for and what I didn't want. I was waiting for a particular car to arrive on the lot, and Brandon kept me updated without overdoing it. Everyone was professional, kind, and patient with the process. I really appreciated not having pressure put on me for certain features I didn't want or need. I would recommend Armstrong VW because of the level of customer service for sure.

Pricing was fair and the process was fairly straightforward. I got the vehicle that I wanted and an amazing deal on financing.

fast and professional service

Check in was easy and efficient. The work performed on the vehicle was done in the timeframe given at drop off. They even replaced the in cabin filter in the same timeframe.

Armstrong VW service department got me in on short notice over the weekend and had me ready to go within an hour. Great team, and happy I chose the right place to get my car serviced. My service advisor Chris was easy to work with and super helpful!

The service advisor - Jolynne - made all the difference in my recent visit. It took 3 separate visits and several days to get to the root of the problem but Jolynne kept me current on the service progress, arranged for Ubers to get me from work to the dealership and even had a loaner car available to me. She even had my car washed when I picked it up. I've used Armstrong service for a while with more than 1 VW - but this experience - the longest and most challenging mechanically - turned out to the best experience.

My car was ready earlier than expected and when I got it back they had washed and vacuumed!

I was having a bad day. Phil showed exemplary patience with me and got the job done properly and on time.

Keep me in formed

Excellent customer service from start to finish

My service writer, Chris Knowlton is the best. Informative, complete package.

From start to finish I was kept informed and the professionals at Armstrong, esp. Phil were very helpful with updates and explanations. The experience was "top notch" and deserves the "best rating".

Scheduled me immediately and took care of warranty issue with no drama. Also provided a loaner car

The staff is professional, competent and friendly.

Service area was very prompt and I was very happy with their performance

The light on dash board is still coming on!!!